James Chase reports in Medical Marketing & Media that Pfizer has opened a Twitter account, @pfizer_news. The pharmaceutical behemoth will use the microblogging service for interacting and opening dialog with customers, rather than for product promotion or advertising, Chase reports. While Pfizer has been monitoring Twitter for months, executives were afraid to engage directly for fear that they would be “ripped to shreds” by the Twitterati.
“We’re trying to become transparent, but we’re doing it slowly and cautiously,” said (Ray Kerins, VP worldwide communications). “For us to jump in with two feet would be stupid. The first task was to get the communications team cleaned up because we’ve had a bad rap in that area.”
Pfizer hopes to increase its social media presence, but plans to do so cautiously and in gradual steps.
For now, Pfizer’s media relations team is charged with controlling all corporate tweeting, but Kerins said he hopes to expand the pool soon. “I would love to have by the end of the summer 100 people, from medical to public affairs, who have been anointed by the company and who can go out and Twitter.”
As of Monday morning (July 27), @Pfizer_News had gained 565 followers and was in turn following 225 users, many of them major media outlets.