Reports the findings of a three-month investigation into Iowans’ problems with long-tenn-care insurance.
Findings include: The Iowa Insurance Division routinely approves rate increase of 30 percent or more on policies; no state law requires the division even to handle complaints from consumers. Iowa is also the only state in the country that doesn’t allow residents to sue under the Consumer Fraud Act, which could provide Iowans recourse when they are wronged by insurance companies.
I interviewed about 20 Iowans or their families and spoke with numerous insurance experts and other professionals.