Amanda Spence, RN, poses with Moxi at ChristianaCare. Five of these robot devices are helping to make deliveries in hospital units, freeing up nurses for more direct patient care activities. (Photo courtesy of Megan McGuriman/ChristianaCare)
When Intermountain Healthcare’s call centers became overwhelmed in March 2020 with people asking about COVID-19 symptoms, the team turned to artificial intelligence, the Washington Post reported. Specifically, a chatbot — a computer program designed to simulate human conversation called Scout. The technology allowed people to describe their symptoms while the chatbot matched their responses to possible diagnoses to ask relevant follow-up questions or suggest actions for the patient to take.
It’s one of several technologies that were greatly accelerated during the pandemic and continue to be gaining ground in the face of an ongoing pandemic, an aging population, shrinking caregivers, health care worker burnout and resignations, and other factors.
Journalists can find interesting stories by investigating the various uses of chatbots, robots, and other virtual caregiver technologies being trialed or used by health systems, senior homes or others. But beyond the wow factor, it’s always good to maintain a critical eye to ask questions about costs, ease of use, accuracy, and if the intended audiences like them or find them helpful.
As someone who was used to covering multiple medical conferences in person each year, 2020 was a big shift. I had to adapt to covering conferences virtually.
On the one hand, it was great: I got to sit in my home, eat my own (far less expensive) food, and watch many of the presentations on my own time instead of racing from one end of a convention center to another. Continue reading
Photo: Pia Christensen/AHCJEditors met with more than 60 freelance journalists seeking assignments at the Freelance PitchFest at Health Journalism 2016.
AHCJ’s annual Freelance PitchFest is going virtual for 2020.
With our annual conference having been postponed, AHCJ has searched for a way to replicate the opportunity for independent journalists to connect with editors and pitch stories to them.
We are happy to announce that editors from some of the top magazines and newspapers have agreed to go virtual to meet you for the AHCJ Virtual PitchFest. This session has been created to give you an opportunity to pitch your ideas one-on-one with editors from selected publications. Continue reading