This profile piece focused on Donald Liss, a physician tasked with reviewing controversial claims for the health insurance giant Aetna as “medical director.” Liss and his staff in Blue Bell, Penn., are among roughly 750 medical directors currently working in the United States. These doctors wield enormous influence over the care options available to patients in their health plans — and in some cases, they can refuse to pay for certain kinds of treatment.
Read “Paging Dr. No”
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