https://www.cms.gov/CCIIO/Programs-and-Initiatives/Health-Insurance-Marketplaces/assistance
Health insurance navigators provide in-person assistance to consumers, small businesses and their employers when enrolling in insurance plans under the Affordable Care Act. The navigators are trained and certified to help those seeking coverage through the state or federal marketplaces by assisting them in completing eligibility and enrollment forms. The services are free to consumers and the navigators are required to be unbiased.