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Health reform: Who will help consumers understand their options?

Joanne Kenen
Joanne Kenen

Navigators. In-person assisters. Volunteers.

Who are they and what do they do?

Getting people to sign up for health coverage under the Affordable Care Act will take more than a few public service ads and some brochures. So the law envisioned having “navigators” and other community organizations and trained individuals help them. Various advocacy groups also will mount volunteer efforts.

Understanding the role of these people and organizations will be important as the federal government is set to announce on Aug. 15 who will get navigator grants from a pool of $54 million. 

Health reform topic leader Joanne Kenen breaks it down and identifies some local stories that reporters should be working on.

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