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The Chicago chapter of AHCJ recently hosted David Mayer, M.D., co-producer of the award-winning film, "The Faces of Medical Error ... From Tears to Transparency: The Story of Lewis Blackman," and a leader on transparency in health care. Mayer is associate dean for the University of Illinois at Chicago College of Medicine, co-executive director for UIC's Institute for Patient Safety Excellence and a practicing anesthesiologist.
Mayer described changing the culture of "deny and defend" in hospitals to a culture free of "shame and blame," in which health care providers acknowledge mistakes that are made. In such efforts, providers are encouraged to learn from mistakes and they explain the errors that do harm to patients and their families.
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