Calif. reporter finds dearth of public records on assisted-living homes

Deborah Schoch

About Deborah Schoch

Deborah Schoch is a senior writer with the CHCF Center for Health Reporting at the USC Annenberg School for Journalism & Communication. She is a member of AHCJ’s Right-to-Know Committee and can be reached at mdschoch@usc.edu or 626-457-4281.

Photo by Ed Yourdon via Flickr

Photo by Ed Yourdon via Flickr

I knew next to nothing about the fast-growing assisted-living industry when I started reporting in early 2013 on problem homes in San Diego.

For example, I did not know that many seniors in today’s assisted-living homes are so frail and medically needy that they would have been in nursing homes 20 or 30 years ago. Many live in facilities with no medically trained staff.

Most astonishing to me was the lack of public access to state regulatory reports revealing the quality of care in homes, not only in California but nationally. We’re so accustomed to NursingHomeCompare and HospitalCompare – whatever their flaws – that the hoops families and journalists must leap through to judge an assisted-living home’s quality seem downright primitive.

With serious effort, important records can be tracked down, as my U-T San Diego reporting partners and I learned while working on “Deadly Neglect,” an investigative series produced by the U-T and the CHCF Center for Health Reporting.

The series pinpointed 27 deaths of seniors that stemmed from abuse or neglect at some of the 460 assisted-living homes in San Diego County.

One of the biggest collectors of medical data – Medicare – was of no help, because Medicare pays for hospitals and some nursing home care, but not assisted living. The industry is regulated by state agencies. They each determine how the public can access inspection reports and other documents.

For AHCJ members who want to dig into the issue, here are some shortcuts I wish I had known at the start:

  • Find out what agency in your state licenses assisted-living homes. Contact the agency and find out how it shares its records.
  • A wonderful source is a state-by-state chart assembled by ProPublica last fall. It shows not only how often a state inspects homes and other valuable tidbits, but whether it displays inspection data on line.
  • Find out if consumer advocacy groups in your city and state are keeping tabs on facilities. In San Diego, two women scanned thousands of documents and put them on their own website.
  • Every state is required to have an ombudsman program overseeing long-term care that investigates complaints about facilities. Contact your state’s office and ask if they can share tips and records about local homes.
  • Some industry groups can offer guidance, including the National Center for Assisted Living.
  • Be sure to file formal public records requests. We learned in San Diego that some state officials regularly edited facility folders, removing items such as formal death reports that we finally obtained, heavily redacted, via the state Public Records Act.

In the end, the California Legislature passed 12 assisted living reform bills this summer, and Gov. Jerry Brown has signed at least two of them. Our series played a role, and so did A.C. Thompson’s ProPublica/Frontline series and the work of the Contra Costa Times and some other Bay Area News Group newspapers.

All three projects depended heavily on reporters who fought for access to state inspection reports. It was tough work, but it paid off. Today, California seniors and their families are better informed.

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